More Features. Less Cost. No Compromises.
Start free forever. Scale with transparent pricing. Get features competitors charge 2-3x more for — or don't offer at all.
Honoring Our Heroes
Veterans, active military, first responders, educators, and Gold Star spouses receive 10% off any plan — plus it stacks with the 25% annual discount. That's up to 32.5% total savings as our way of saying thank you.
This program extends to the spouses of service members who made the ultimate sacrifice. Their families' commitment to our communities deserves to be recognized.
Who Qualifies
Contact us with proof of service, employment, or Gold Star status to activate your discount.
Need more tracked users? Just $15 per 100 additional users — 50% less than competitors.
All paid plans include a 30-day free trial. No credit card required.
Free
Get started with structured feedback collection — no credit card, no catch.
- 50 tracked users
- 3 team members
- 3 feedback boards
- Unlimited posts & comments
- Upvoting with voter tracking
- AI duplicate detection
- AI sentiment analysis
- Basic status workflows
- 1 public roadmap
- Basic analytics dashboard
- Changelog
- Email notifications
- Community support
- GDPR & CCPA compliant
Capture
For growing teams that need AI intelligence, automation, and Google Review insights.
Billed annually ($348/year) · Save 25%
+$15 / 100 users overage
- Everything in Free, plus:
- 200 tracked users (double Canny's 100)
- 10 team members
- Unlimited feedback boards
- Unlimited roadmaps
- Google Review Intelligence (1 location)
- AI auto-import (CSV, JSON, Excel)
- Import quarantine board
- AI auto-categorization & smart tagging
- Custom statuses & custom fields
- Workflow automation engine
- Advanced analytics & trend detection
- Changelog with scheduled publishing
- Internal comments & team notes
- Remove branding
- Custom domain
- Slack, email, Discord notifications
- 3 API keys with scoped permissions
- Priority email support
Clarity
For scaling companies that need SSO, CRM, revenue scoring, and multi-location review intelligence.
Billed annually ($888/year) · Save 25%
+$15 / 100 users overage
- Everything in Capture, plus:
- 500 tracked users (5x Canny's Pro tier)
- 25 team members
- Google Review Intelligence (3 locations)
- AI review reports with executive summaries
- Unlimited AI auto-imports
- Revenue-aware prioritization & impact scoring
- User segmentation & cohort analysis
- PM integrations (Jira, Linear, GitHub)
- CRM integration (HubSpot, Salesforce)
- SSO (Azure AD, Okta, SAML, OIDC)
- Custom admin roles
- Email whitelabel
- Zapier integration
- 10 API keys with granular permissions
- SOC 2 Type II compliance
- Priority chat & email support
Command
Full platform control with unlimited Review Intelligence, enterprise security, and dedicated support.
Billed annually ($2244/year) · Save 25%
+$15 / 100 users overage
- Everything in Clarity, plus:
- 2,000 tracked users
- Unlimited team members
- Google Review Intelligence (unlimited locations)
- Auto-create feedback from negative reviews
- AI executive summary reports on demand
- Advanced automation with conditional logic
- Data retention per local, state & federal law
- Complete audit logging
- Custom rate limits on API
- Unlimited API keys
- Pay by invoice
- Dedicated account manager
- SLA guarantee (99.9% uptime)
- Custom onboarding & training
- Security review available
How We Stack Up
Frequently Asked Questions
What is a tracked user?
A tracked user is anyone who submits feedback, votes, or comments — whether directly, via an admin on their behalf, or through an integration. Inactive users don't count toward your limit.
Is there a free trial on paid plans?
Yes. Every paid plan includes a full-featured 30-day free trial. No credit card required. You get complete access to every feature in your chosen tier during the trial period.
What happens when I exceed my tracked user limit?
We charge $15 per additional 100 tracked users — that's 50% less than competitors like Canny ($30/100). You can also set a monthly spend cap so there are never surprises.
Can I switch plans at any time?
Absolutely. Upgrade instantly and get immediate access to new features. Downgrade at any time — changes take effect at the end of your billing cycle. No lock-in, no penalties.
What happens to my data if I cancel?
Your data is retained in accordance with all applicable local, state, and federal laws. You can export all your data at any time. After the legally required retention period, data is securely deleted per our retention policy and applicable regulations.
How does Google Review Intelligence work?
Connect your Google Business account in one click. We automatically sync your reviews and use AI to analyze sentiment, extract recurring themes, and generate comprehensive reports with prioritized improvement suggestions. Negative reviews can be auto-converted into feedback posts for your team to act on.
Can I import data from another feedback tool?
Yes. Our AI auto-import supports CSV, JSON, and Excel files — including exports from Canny, UserVoice, Productboard, and others. AI parses your data, detects duplicates, and stages everything in a quarantine board for your review before publishing.
How do I qualify for the Honoring Our Heroes discount?
Veterans, active military, first responders, educators, and Gold Star spouses all qualify. Contact our team with proof of service, employment, or Gold Star status — such as a military ID, department badge, school email, or DD Form 1300 — and we'll apply the 10% discount within 24 hours. This stacks with the 25% annual discount for up to 32.5% total savings.
What security certifications do you have?
Insight Bridge is SOC 2 Type II certified (Clarity and Command tiers), GDPR compliant, and CCPA compliant across all tiers. We support SSO via Azure AD, Okta, SAML, and OIDC on Clarity and above. All data is encrypted at rest and in transit. Data retention policies comply with all applicable local, state, and federal laws.
How does your pricing compare to Canny?
Our Capture tier at $39/mo includes more features than Canny's Pro tier at $79/mo — including Google Review Intelligence, AI auto-import, workflow automation, custom fields, unlimited roadmaps, and branding removal. Our Clarity tier at $99/mo includes SSO, CRM integrations, and SOC 2 compliance that Canny locks behind their opaque 'Business' tier. And our overage is $15/100 users vs. their $30/100.